Effective Date: March 13, 2025

At Top HD IPTV, we strive to deliver exceptional 4K live IPTV streaming experiences to our valued customers. If you’re not completely satisfied with your subscription, please review our comprehensive refund policy outlined below.

1. Refund Eligibility

You may qualify for a refund under these specific conditions:

  • You submit your refund request within 7 days of purchasing your 4K live IPTV subscription
  • You encounter technical difficulties with our 4K live IPTV service that our support team cannot resolve
  • Your 4K live IPTV service activation was delayed beyond our promised timeframe

Refunds will not be processed if:

  • The issue stems from incorrect device configuration or user error
  • Your internet connection doesn’t meet the requirements for 4K live IPTV streaming
  • Your refund request is submitted after the 7-day refund period
  • The 4K live IPTV service has been extensively used prior to the refund request

2. Refund Request Process

To request a refund for your 4K live IPTV subscription, please contact our customer service team via:

When submitting your refund request, please include:

  • Your order number/subscription ID
  • Detailed reason for requesting the refund
  • Screenshots or descriptions of any technical issues experienced with our 4K live IPTV service

3. Refund Processing Timeline

  • Once approved, your refund will be processed within 1-2 business days
  • All refunds will be issued to the original payment method used for your 4K live IPTV subscription
  • Depending on your financial institution, additional processing time may be required for the refund to appear in your account

4. Subscription Cancellation

To prevent automatic renewal of your 4K live IPTV subscription, please contact our support team before your next billing cycle.

  • No refunds will be provided for partial months or unused subscription periods
  • Cancellation requests must be submitted at least 24 hours before renewal

5. Policy Updates

We reserve the right to modify this Refund & Returns Policy at any time. Any changes to our 4K live IPTV refund terms will be published on our website with an updated effective date.

6. Contact Information

For refund requests or questions about our 4K live IPTV service:

Thank you for choosing Top HD IPTV for your premium 4K live IPTV entertainment needs!